I am a professor of design, management, and information systems. I received my PhD from the University of Chicago. Before joining the Weatherhead faculty in 2008, I served as head of the school of design and then as director of doctoral studies in design at Carnegie Mellon University. While at Carnegie Mellon, I inaugurated interaction design programs at the master’s and doctoral level.
I am interested in extending the application of design into new areas of theory and practice, writing and teaching as well as practicing the concepts and methods of interaction design. I argue that interaction design does not stop at the flatland of the computer screen, but extends into the personal and social life of human beings and into the emerging area of service design, as well as into organizational and management design.
At Weatherhead, I have pursued research into “collective interactions”, focusing on problems of organizational change and the development of management education around the concept of Manage by Designing. A recent project involves strategy and service design, including patient experience, information services, and public sector design.