I am co-founder and director of Engine. I help organisations to identify where, when and how they can provide better, more meaningful and valuable services.
I am a passionate advocate of co-creation, design thinking and helping organisations to help themselves through actively building their internal service design capabilities. I work across all sectors, but has extensive experience in travel, automotive, hospitality and energy sectors.
I regularly speak and write internationally on service design and innovation. I am also a board Director of the Design Business Association.